Hannah Luedeke

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Activity overview

Latest activity by Hannah Luedeke
  • Hannah Luedeke created an article,

    My Gateway isn't Reporting

    If your Critical Labs gateway has been setup with an ID and token in Critical Labs, then in most cases, once your gateway is plugged in on your network using a PoE switch, then it will begin report...

  • Hannah Luedeke created an article,

    Why can't my Gateway see my equipment?

    First, double-check to make sure your connection information is correct in the Critical Labs web app (under My Equipment > [your gateway] > [your piece of equipment] > Edit Icon). Make sure you hav...

  • Hannah Luedeke created an article,

    Restarting a Vertiv UNITY-DP Card

    Restarting a Unity Card is required for many Unity Card configuration changes. It usually takes around 5 minutes for the card to restart. Under the Communications tab on the left-hand side, click o...

  • Hannah Luedeke created an article,

    Configuring SNMP Traps for a ServersCheck Gateway

    Critical Labs gateways can listen for SNMP traps to help you diagnose problems with your equipment. Learn more about SNMP traps and how Critical Labs uses them here.  To setup traps on a ServersChe...

  • Hannah Luedeke created an article,

    Configuring SNMP Traps on Liebert/Vertiv UNITY-DP Cards

    Critical Labs gateways can listen for SNMP traps to help you diagnose problems with your equipment. Learn more about SNMP traps and how IAI uses them here.  To setup traps on a Vertiv Unity Card, d...

  • Hannah Luedeke created an article,

    SNMP Traps

    SNMP Traps are alert messages sent from an SNMP-enabled device to the Critical Labs gateway. Traps provide information during an alarm event that is useful for diagnosing an issue. Critical Labs do...

  • Hannah Luedeke created an article,

    Setting up SNMP Traps on Vertiv UNITY-DP cards

    Navigate to your unity card's web portal by entering its IP address into your web browser. Enter the login credentials for the card (if applicable). Select the ’Communications’ tab near the top of...

  • Hannah Luedeke created an article,

    Maintenance Mode

    Critical Labs supports maintenance mode on connected pieces of equipment. When activated, maintenance mode deactivates all texts and emails typically sent to users when an alarm is triggered or a t...

  • Hannah Luedeke created an article,

    Best Practice for Creating Views for HVAC Equipment

    Each piece of equipment that is being monitored by Critical Labs should have its own view. This makes it easier to diagnose problems that may arise with a particular piece of equipment. When creati...

  • Hannah Luedeke created an article,

    The Countdown Widget

    The countdown widget is one of the many widgets available to you on a view. Use a countdown widget to create a timer to remind you to do a task. Typically, equipment has maintenance that needs to b...